Sign-in email
Affected
Major outage from 5:17 PM to 6:00 PM
- Resolved · UTC
Sign in email is now working normally. For now it is still sending via login at team dot kindra dot ai. Please let us know if you experience any login issues. Thanks!
- Monitoring · UTC
We have swapped email providers while the outage is being investigated, login emails will temporarily be sent from login at team dot kindra dot ai. (instead of mail dot kindra dot ai). We are continuing to monitor, please contact us if you have any issues logging in.
- Update · UTC
We are investigating using a backup email provider while this is being resolved. We'll post another update within the next 15m
- Identified · UTC
We've identified the issue — our email delivery provider is currently unreachable, which is preventing sign-in emails from being sent. This is not an issue with Kindra AI's systems. We've reached out to the provider and are monitoring for recovery.
- Investigating · UTC
The system is not sending the sign-in email as of 30 minutes ago, we are currently investigating