tag:kindra-ai.instatus.com,2005:/history kindra-ai Status - Incident history 2026-03-13T00:23:01.876+00:00 kindra-ai tag:kindra-ai.instatus.com,2005:Incident/cmmo5kvrt00xu8nbzwngpyz3p 2026-03-13T00:23:01.876+00:00 2026-03-13T00:23:01.876+00:00 Cannot search for customers in the reservation form Type: Incident

Duration: 20 minutes

Affected Components: Application , https://www.kindra.ai

Mar 13, 00:23:01 GMT+0
Investigating - We are receiving reports that when entering a customer in the reservation form it doesn't return any customers. We are currently investigating this incident..

Mar 13, 00:33:16 GMT+0
Identified - We have found the root cause and are working on a fix.

Mar 13, 00:38:55 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 13, 00:43:22 GMT+0
Resolved - This incident has been resolved..

]]> tag:kindra-ai.instatus.com,2005:Incident/cmlz9f7ji00ion4q564ah4r4b 2026-02-23T14:16:21.485+00:00 2026-02-23T14:16:21.623+00:00 Background Processing is down Type: Incident

Feb 23, 14:16:21 GMT+0
Investigating - is down at the moment. This incident was automatically created by Instatus monitoring..

Feb 23, 15:40:51 GMT+0
Resolved - is back up. This incident was automatically resolved by Instatus monitoring..

Feb 23, 15:40:41 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:kindra-ai.instatus.com,2005:Incident/cmlz9erew00fs10jwolb0tisl 2026-02-23T14:16:00.583+00:00 2026-02-23T14:16:01.802+00:00 Application is down Type: Incident

Affected Components: Application

Feb 23, 14:16:01 GMT+0
Investigating - Application is down at the moment. This incident was automatically created by Instatus monitoring..

Feb 23, 15:35:28 GMT+0
Identified - We have found the root cause and are implementing a fix.

Feb 23, 15:38:09 GMT+0
Resolved - Application is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:kindra-ai.instatus.com,2005:Incident/cmlz9df9r00eb59onedl0l3fv 2026-02-23T14:14:58.190+00:00 2026-02-23T14:14:58.319+00:00 Database is down Type: Incident

Feb 23, 14:14:58 GMT+0
Investigating - is down at the moment. This incident was automatically created by Instatus monitoring..

Feb 23, 15:39:36 GMT+0
Resolved - is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:kindra-ai.instatus.com,2005:Incident/cmlv5ky0y009lgrlbi4mpcm6h 2026-02-20T17:17:45.712+00:00 2026-02-20T17:17:45.712+00:00 Sign-in email Type: Incident

Duration: 42 minutes

Affected Components: Sign in page

Feb 20, 17:17:45 GMT+0
Investigating - The system is not sending the sign-in email as of 30 minutes ago, we are currently investigating.

Feb 20, 17:21:29 GMT+0
Identified - We've identified the issue — our email delivery provider is currently unreachable, which is preventing sign-in emails from being sent. This is not an issue with Kindra AI's systems. We've reached out to the provider and are monitoring for recovery..

Feb 20, 17:44:52 GMT+0
Identified - We are investigating using a backup email provider while this is being resolved. We'll post another update within the next 15m.

Feb 20, 17:56:39 GMT+0
Monitoring - We have swapped email providers while the outage is being investigated, login emails will temporarily be sent from login at team dot kindra dot ai. (instead of mail dot kindra dot ai). We are continuing to monitor, please contact us if you have any issues logging in..

Feb 20, 18:00:04 GMT+0
Resolved - Sign in email is now working normally. For now it is still sending via login at team dot kindra dot ai. Please let us know if you experience any login issues. Thanks!.

]]> tag:kindra-ai.instatus.com,2005:Incident/cmls9zu940bvlc5dwfuvijcta 2026-02-18T00:30:00.000+00:00 2026-02-18T00:30:00.000+00:00 Temporary Service Disruption Type: Incident

Duration: 2 hours and 30 minutes

Feb 18, 00:30:00 GMT+0
Investigating - We are aware that some users are unable to access Kindra AI. We are investigating the issue with our infrastructure provider. Algunos usuarios no pueden acceder a Kindra AI. Estamos investigando el problema con nuestro proveedor de infraestructura..

Feb 18, 01:30:00 GMT+0
Identified - The cause has been identified as an infrastructure failure at our hosting provider. Your data is safe. We are working to restore service. La causa es una falla de infraestructura en nuestro proveedor de hosting. Sus datos están seguros. Estamos trabajando para restablecer el servicio..

Feb 18, 02:00:00 GMT+0
Monitoring - Service has been restored. We are monitoring to confirm full restoration across all regions. El servicio ha sido restablecido. Estamos monitoreando para confirmar la restauración en todas las regiones..

Feb 18, 03:00:00 GMT+0
Resolved - Service has been fully restored. The outage was caused by an infrastructure failure at our hosting provider. Your data was not affected. We are implementing additional safeguards to prevent future impact. We apologize for the inconvenience. El servicio ha sido completamente restablecido. La interrupción fue causada por una falla de infraestructura en nuestro proveedor de hosting. Sus datos no fueron afectados. Estamos implementando medidas adicionales para prevenir impacto futuro. Nos disculpamos por los inconvenientes..

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