kindra-ai - Notice history

We have found the root cause and are working on a fix

We have found the root cause and are implementing a fix

Sign in email is now working normally. For now it is still sending via login at team dot kindra dot ai. Please let us know if you experience any login issues. Thanks!

We have swapped email providers while the outage is being investigated, login emails will temporarily be sent from login at team dot kindra dot ai. (instead of mail dot kindra dot ai). We are continuing to monitor, please contact us if you have any issues logging in.

We are investigating using a backup email provider while this is being resolved. We'll post another update within the next 15m

We've identified the issue — our email delivery provider is currently unreachable, which is preventing sign-in emails from being sent. This is not an issue with Kindra AI's systems. We've reached out to the provider and are monitoring for recovery.

Service has been fully restored. The outage was caused by an infrastructure failure at our hosting provider. Your data was not affected. We are implementing additional safeguards to prevent future impact. We apologize for the inconvenience.

El servicio ha sido completamente restablecido. La interrupción fue causada por una falla de infraestructura en nuestro proveedor de hosting. Sus datos no fueron afectados. Estamos implementando medidas adicionales para prevenir impacto futuro. Nos disculpamos por los inconvenientes.

Service has been restored. We are monitoring to confirm full restoration across all regions.

El servicio ha sido restablecido. Estamos monitoreando para confirmar la restauración en todas las regiones.

The cause has been identified as an infrastructure failure at our hosting provider. Your data is safe. We are working to restore service.

La causa es una falla de infraestructura en nuestro proveedor de hosting. Sus datos están seguros. Estamos trabajando para restablecer el servicio.